All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.
We do NOT provide extensions on invoices here at Evans Desk and Design/ Evans Hosting.
All invoices should be paid on DUE DATE. We do have a 2 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Web Design and Website Care Packages
- Payment. The Client agrees to compensate Evans Desk and Design / Evans Hosting in accordance with the terms of the Service Provider’s invoices with balances due on the day of the month that the first payment was made. All payments are considered fully earned and non-refundable.
- Additional Services/Charges. Rush projects and projects requiring weekend or holiday work may be subject to a surcharge and/or other rush fees. The Service Provider reserves the right to refuse any project or service request. Fee’s incurred for International phone calls shall be billed in its entirety to the client.
- Late Fees/Non-Payment. Payments not received within 2 days of the due date will result in a cessation of services, as the Service Provider reserves the right to refuse completion or delivery of work until past due balances are paid. A monthly late charge of 15% of the unpaid amount will be assessed on unpaid balances every 30 days.
- Cancellation of Services. Canceling a design or maintenance service before services start will be refunded minus a cancellation fee of 5%. Agreeing to Terms of Service, means you agree to accept the responsibility of the 5% cancellation fee, if required. After design or service starts (usually within 24 hours), the invoice is non-refundable.
Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months).
On our website, prices are displayed reflecting the best possible rate.
Please review our Terms of Service:
And our Acceptable Use Policy: